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Name of the Masters programme

Service Management and Design


Institution

University of Warwick - WMG


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    Service Management and Design
  • Brief profile
  • Course content
  • Career
  • Admission
  • Impressions
  • Masters
  • Funding Opportunities
  • Contact
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Masters Service Management and Design at University of Warwick

Designed for

 

Graduates for are outward looking, forward thinking and interested in designing businesses for the future. It is suitable for you if you want to work as a leader or manager of service functions within a variety of industries.

 

This course welcomes students from all academic backgrounds, who have a broad perspective and understanding that interdisciplinary work is essential for effective service business.

 

The course will provide you with

 

Fundamentally, the course will demysify what creates excellent service. You will learn the tools and techniques to confidently design the service systems needed to work well with your customer, and to ensure the best outcomes are achieved. You'll learn to structure a service organisation and look at excellence in service from a variety of international sector prespective.

 


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Modules: Masters Service Management and Design at University of Warwick

The course is modular - each student takes a combination of core and elective modules. 9 modules are studied and assessed in total. Modules consist of nominally 40 hours directed tuition in the form of lectures, seminars, group work, presentations, case studies and e-learning. This is covered in a full-immersion, intensive week.


Modules are assessed by Post Module Assignment - this is typically a further 40 -60 hours of work.

 

The core modules for the MSc Service Management and Design are:

 

 

 

Elective Modules


Elective modules allow you to select areas of study which are of particular interest to you, relevant to your project or future career plans. For Service Management and Design you can choose three from the list of elective modules on the website.

 

The taught modules account for 50% of the Master's degree. A major individual research project, submitted in the form of a dissertation accounts for the other 50%. This should take approximately 900 hours of study time. An oral examination is held upon completion.

 


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Career opportunities: Masters Service Management and Design at University of Warwick

SMD is aimed at future leaders and managers in service based industries and focuses on the transition from product-centric to service-centric thinking. It is particularly relevant for manufacturing companies, however is not sector specific and would be equally relevant for roles within the public sector.

Upon graduation, you could expect to work within operations management, business transformation, customer service or in a service support strategy role. Recent graduates have gone on to work in a wide range of industries including healthcare, finance, IT, travel, retail, education, hospitality, tourism, oil and gas and even the 'servitisation' of manufacturing companies looking to transition from product-centric to service-centric thinking.

 

Warwick Alumni Network
All alumni who have enjoyed the benefit of an education at Warwick, automatically become members of the Warwick Alumni Network and have available to them a variety of services and contacts via the University. WMG has its own alumni website where you will find many benefits and services available to you.


 
Careers service
Warwick has an award-winning careers service. Whether you have no idea about a career, or need help getting into your chosen area of work, careers consultants are available for one-to-one discussions about your career aspirations, and about making effective job applications once you have decided on your career path.


 
Alumni Stories
Take a look at our Alumni Profiles web page for WMG graduate stories covering their experiences studying at WMG, and what they've been doing post-graduation.


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Admission: Masters Service Management and Design at University of Warwick

Students wishing to study the MSc in Service Management and Design should have obtained at least the equivalent of a UK second class honours degree. Students from a wide variety of backgrounds will be considered for entry onto the MSc but ability in numeracy is important.

 

To make an application to a WMG Masters courses, applications must be made online at www.warwick.ac.uk/go/wmgmasters/entry.

 

You can apply now, even if you do not yet have all the necessary documents ready; if necessary we will make you a conditional offer until you provide them.

 

You will need to provide:

 

 

  • A completed application form & application fee.
  • A Personal Statement, which can be included in the online application.
  • A transcript of marks awarded so far (if you are currently studying) OR a final transcript / degree certificate* (if you have completed your studies).
  • English test result (if applicable)
  • One reference. If you completed studies less than 2 years ago, this should be an academic reference.

 


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Service Management and Design - Impressions of your Masters study


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Funding Opportunities

At WMG, we will be awarding over £750,000 in scholarships and bursaries to students commencing study on our full-time MSc programmes in October 2019.

 

WMG Excellence Scholarship


WMG Excellence Scholarships are available on a competitive basis. These scholarships will award students between 25% - 50% tuition fee discount.

 

Awards will be based on past academic achievement, professional experience, extracurricular activities, reasons for study, and your vision for the future. Students are required to complete a scholarship application in order to be considered for the WMG Excellence Scholarships. Applications will close in April 2019.

 

For more information, full eligibility, and to apply, please visit our scholarships web page.

 

Other Funding Opportunities


For information on other funding opportunities, please visit the WMG funding web page or the University of Warwick Graduate School.


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Institution

University of Warwick - WMG


Location: University of Warwick - WMG Gibbet Hill Road
CV4 7AL Coventry
Großbritannien
England - West Midlands
T   +44 2476 524949
E   wmgmasters@warwick.ac.uk

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Facts about the Masters programme

Location

Coventry

Field of study

Business & Economics, Engineering

Degree

Master of Science

Language

English

Start

Application deadline

ask the institution

Type of study

Part-time

Duration of study: 3 years

Tuition fees EU: no information

Tuition fees Non EU: no information

Full-time

Duration of study: 1 year

Tuition fees EU: 14115 GBP / year

Tuition fees Non EU: 25870 GBP / year

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Facts about the Masters programme

Location

Coventry

Field of study

Business & Economics, Engineering

Degree

Master of Science

Language

English

Start

Application deadline

ask the institution

Type of study

Part-time

Duration of study: 3 years

Tuition fees EU: no information

Tuition fees Non EU: no information

Full-time

Duration of study: 1 year

Tuition fees EU: 14115 GBP / year

Tuition fees Non EU: 25870 GBP / year

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Masters portal for Germany: www.master-and-more.de

Masters portal for Austria: www.master-and-more.at

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